Book your free catering audit with Optima Catering. We are the experts in delivering better quality food for less money. Why not let us visit you at your location and carry out a full audit of your catering services.
We will carry out the appropriate research into your company and establish fully your current catering practices. We are fully conversant with current FSA requirements and rating requirements and will carry out a full hygiene audit. Our auditors are fully trained in all aspects of the catering business and are there to observe, help and advice.
The Audit Process
Catering Services Review
Our recommended starting point is a thorough review of services and requirements. Clients may not be sure of the best options for their particular situation. Several days will be spent on location viewing the services, meeting with stakeholders and information gathering. A detailed report will follow with an in-depth qualitative and financial review covering all aspects of service delivery including a full set of option appraisals on the future management of the catering services. Options for in-house delivery, out-sourcing and an analysis of existing services will all be included.
Financial Health Check
We will carry out a financial health check against known industry benchmarks to determine if an in-house operation is as efficient as it can be or if the incumbent contractor is providing value for money. We will review a contractor’s performance against their financial obligations. We will also provide the basis for accurate financial forecasting.
Qualitative Audit / Contract Monitoring
On average our initial audits provide a ready made action plan which will deliver a 20% increase in qualitative performance for all types of service provision. A number of our university clients have utilised ICC to formalise SLAs and KPIs within their catering services and our auditing forms a key element of the on-going management of their catering services.
Market Testing / Tender Facilitation
Our wide ranging experience in the sector has allowed us to evaluate numerous tender responses and we have never had a challenge from an unsuccessful tenderer. By working with client procurement and legal teams and ensuring that bidders are aware of the requirements and expectations, the responses we receive tend to be realistic, achievable and fully compliant which all reduce evaluation time.
Non Catering Services
With the satisfactory outcomes that we have delivered to our Clients within their catering services, several organisations have engaged our services to review, realign or tender their cleaning services, soft services packages and full facilities services. On a number of occasions we have tendered combined catering and cleaning services contracts on behalf of our clients within the Business & Industry sector.